Family Contact
About this service
We provide outreach services that facilitate safe, face-to-face contact between young people in out-of-home care and their families. Our experienced, trauma-informed team ensures each session is child-focused, meaningful, and secure.
What we offer:
Transport & Supervision:
We arrange safe transport from the child’s placement, school, or daycare to the contact location. Our staff supervise each session, encouraging positive communication and intervening when necessary.
Observation & Reporting:
We provide comprehensive notes after each session, including the child’s mood, behaviour, responses to transitions, and emotional state throughout contact.
Family Coordination:
We confirm contact details, arrange locations, and can support correctional visits, including completing necessary forms.
Why choose us?
Our service offers:
Extensive experience in out-of-home care allows us to understand the importance of ongoing family connections for a child’s emotional stability.
We bridge the gap between casework, care, and connection, offering trauma-informed, professionally accountable, and emotionally supportive contact.
Our team works closely with Child Safety daily, supporting meaningful contact while prioritising safety, identity, and the child’s long-term wellbeing.
Our Commitment: Every child deserves positive family relationships in an environment that respects their safety, dignity, and emotional wellbeing. Through professional supervision, respectful communication, and care, we contribute to better outcomes for children in care.
