NDIS Services
What Makes Us Different?
It’s All About Support Coordination – and We Do It Best.
Support Coordination is our core focus and our passion.
Our Support Coordinators come from strong customer service backgrounds, bring a diversity of lived experiences and cultures, and are deeply connected to their local communities. This means they truly understand the people they support. With expert knowledge in disability, a commitment to walking alongside participants every step of the way, our team ensures you’re never navigating the system alone.
We’re known for handling complex plans and reviews with care and precision. Using a strengths-based, evidence-led approach, our Coordinators work to make sure your NDIS funding delivers exactly what you need – always promoting your independence, goals, and human rights.
We are proudly based in Townsville and deeply committed to delivering culturally safe, person-centred support for Aboriginal and Torres Strait Islander individuals and their families. As a locally owned and operated organisation supporting communities across Australia, we specialise in Support Coordination that respects and upholds the unique strengths, values, and cultural identities of our First Nations peoples.
Organisation ID: 405 346 2275
And we’re just getting started
While Support Coordination is what we do right now, we’re working toward expanding into therapy services and support worker programs – building a trusted, consistent team around each participant. Because you deserve streamlined support that grows with you.
Quality Standards
We are committed to continually improving the quality of our services. Our NDIS Workers (Caregivers) are expected to:
NDIS Worker Orientation Training: Complete the mandatory online induction modules from the NDIS Quality and Safeguards Commission to understand worker obligations, the NDIS Code of Conduct, and providing safe, competent support.
Certificate III in Individual Support (Disability): Obtain this qualification, which covers essential skills in disability support, personal care, and promoting independence; while not always mandatory, it is highly preferred by employers.
NDIS Worker Screening Check: Pass the national criminal history and background check required for all NDIS workers to ensure participant safety.
Working with Children Check: Required if working with participants under 18, verifying no history of child-related offenses.
Strong Communication and Empathy Skills: Essential for building trust, understanding participant needs, and providing person-centered support.
First Aid and CPR Certification: Basic life support training (e.g., HLTAID011) to handle emergencies effectively.
